Privacy Policy
Effective Date: August 21, 2026
Sound and Video Rentals (also referred to as “Sound and Video Services,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit SoundandVideoRentals.com, request a quote, contact us, rent equipment, purchase services, or communicate with us by telephone, email, SMS, or MMS.
Information We Collect
We may collect information you voluntarily provide, including your name, company name, email address, telephone or mobile number, billing or service address, event information, equipment requirements, preferred contact method, payment-related transaction information, and the contents of your communications with us. We may also collect standard website information such as IP address, browser type, device information, pages visited, and cookies.
How We Use Information
We use information to respond to inquiries; prepare quotes, contracts, and invoices; arrange rentals, delivery, setup, pickup, technical support, and event services; provide customer service; process transactions; send appointment, scheduling, rental, order, billing, and event-related communications; maintain business records; improve our website and services; prevent fraud or misuse; and comply with legal obligations.
Mobile Information and SMS Consent
Mobile information will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes. Text-message opt-in data and consent will not be shared with any third parties, except service providers acting on our behalf solely as necessary to deliver and support the messaging service.
We do not sell personal information. We may disclose information to vendors that help us operate our business, such as website hosting, payment processing, communications, delivery, and technical-service providers, only as reasonably necessary for them to perform services for us. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transfer. The mobile-information protections stated above continue to apply.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate the site, remember preferences, maintain shopping-cart functions, understand website usage, and improve performance. Browser settings may allow you to limit cookies, although some website features may not function correctly.
Data Security and Retention
We use reasonable administrative, technical, and physical safeguards intended to protect personal information. No internet transmission or storage system is completely secure. We retain information only for as long as reasonably necessary for the purposes described in this policy, to complete transactions, maintain business and consent records, resolve disputes, and comply with legal obligations.
Your Choices
You may request access to, correction of, or deletion of personal information we maintain, subject to applicable law and legitimate recordkeeping requirements. You may opt out of text messages at any time by replying STOP. You may request assistance by replying HELP or contacting us using the information below. Opting out of SMS does not prevent you from contacting us by telephone or email.
SMS Terms of Service
By voluntarily checking an SMS-consent box on our website, providing consent through another documented method, or otherwise expressly opting in, you agree to receive conversational SMS or MMS messages from Sound and Video Rentals at the mobile number you provided. Messages may concern quote requests, rental availability, order or contract details, scheduling, delivery, setup, pickup, appointment reminders, event coordination, billing notifications, customer support, and related service updates.
- Message frequency: Message frequency varies based on your inquiry, rental, order, or event.
- Rates: Message and data rates may apply.
- Opt-out: Reply STOP to any message to unsubscribe. After opting out, you may receive one final message confirming your request.
- Help: Reply HELP for assistance, call 415-494-7287, or email info@soundandvideorentals.com.
- Consent: Consent to receive text messages is not a condition of purchasing or renting any goods or services.
- Carriers: Mobile carriers are not liable for delayed or undelivered messages.
We will honor recognized opt-out requests. You may re-enroll only by providing new consent. If your mobile number changes or is reassigned, please notify us so we can update our records.
Children’s Privacy
Our services are intended for adults and business customers. We do not knowingly collect personal information from children under 13.
Changes to This Policy
We may update this Privacy Policy and SMS Terms periodically. Changes will be posted on this page with a revised effective date. Continued use of our website or services after an update is subject to the revised policy, but material changes to SMS practices will not replace any consent required by law.
Contact Us
Sound and Video Rentals
712 Bancroft Road, Box 784
Walnut Creek, CA 94598
Phone: 415-494-7287
Email: info@soundandvideorentals.com
Website: SoundandVideoRentals.com